Community Frequently Asked Questions (FAQ)

Account

What is Persona? How is it different from the Account I have with my Community?

Persona represents your identity to a group when you are its subscriber. It is how you will be known within that group. Persona is unique representation of your life, so people can successfully represent themselves as who they are in separate groups or settings. Example - John works in downtown San Francisco for a bank but lives in San Jose. He is part of a Financial Consultants group in San Francisco and has a persona that represents him in this group. He is also a part of a basketball club group from San Jose and he has a Persona that represents him there. Although his account is one he has two personas which help him represent himself in two different aspects of his life.

Can I have Multiple personas within one account?

Yes. One account can have multiple personas, there is no limit.

When I join a group and subscribe for monthly payments when does the billing start and what are the intervals I get charged?

Monthly Subscription fee is charged on the 1st of the every month. If you have joined a group or upgraded to a new subscription level in the middle of a month, the upgrade fee will only be charged the 1st of the next month. However all functionalities of the new subscription level is available immediately on upgrade.

Will my Community bill me at the end of the month for a group subscription if I want to unsubscribe from that group or wish to cancel my account in the middle of the month?

Monthly subscriptions for a group is charged on the 1st of every month. If you unsubscribe from a group or cancel your account or downgrade your subscription level in the middle of the month, your billing will be stopped/changed once the next billing has been run on the 1st of the next month.

How secure is my financial information with my MiTu Community?

The MiTu Community Service has dedicated a lot of resources to ensure the protection of our subscriber information. We have implemented various safeguards (like physical and electronic safeguards) and we remain as committed as ever and utilize proven technology to protect the user's personal information and privacy. Specifically, your financial information is secure since we utilize Pay-pal as our financial partner where we rely on their systems to secure your financial information. The MiTu Community Service does not store any relevant financial information. The Mitu Community Service only stores things such as your account information, persona information and group information. Where the account information will have your actual address for sending you checks for the groups you own and your cell phone number to validate your existence.

What is the description I should look for in my Paypal account to track my MiTu Community payments?

Your Paypal account should show the MiTu Community Service transaction as 'Recurring Payment to Mitusis'

For how long does the MiTu Community Service retain my information once I delete my account?

The MiTu Community Service retains your account information for 30 Days before it is deleted from our database. You will be allowed to reopen your account within this period. However the MiTu Community Service maintains backups of user's information and although your account information might be deleted from the front end database, it might reside in the backups for several months before it is deleted permanently.

NOTE: By Account information we mean the following things - User Login information, Contact information and financial information. If the user is a group owner, all those groups will be immediately deleted and their subscriptions unsubscribed. If an account being deleted was subscribed to any group, they will be unsubscribed. (Please look at the 'How Do I resurrect my account' for more information)

What happens to My Personas when I delete my account?

All information including your Personas is deleted once your account is deleted. If you posted information on other groups, a representation of your persona will remain. If users select that persona link in those groups they will be presented with a notice that the account has been deleted.

Group

How do I create a group?

You will need to sign up and verify your account, through your email address, to be able to create an account. When logged in to your account, on the home page, you will see a link on the top right 'Create A Group'. The group will be created after you fill in all required details.

Do I need to be a paying subscriber of the MiTu Community Service to create a new group?

It is not necessary to be a paying subscriber of the MiTu Community Service to be able to create a group. All you need is to have an email verified, a cell phone number to receive a text message to validate your existence and a secure mailing address to send your group checks.

How do I invite people to join my group?

Once a group is created and you are in the group page, you will see a 'Subscribers' link on the left menu below the group picture. In the page that comes up, you will see a 'Invite others to join this Group' button. By selecting this button, you will be presented a window with a open text area, where you can input email addresses of people you would like to input. (Note: If you are inputting multiple email addresses, it should be comma separated or one email address per line)

Also another easy way to invite subscribers to your group is by asking them to visit your MiTu Community and searching for your group name. (Your group needs to be a Public group for subscribers to see your group in the Search results.) When your group is found the user can just join the group.

How do I market my group?

MiTu Community group owners bring in subscribers into their groups through a word of mouth marketing strategy and also by sending invites to people through the Invite through email option. (See 'How do I invite people to join my group' for details.) Your MiTu Community does not restrict you as to how you promote your group or how you would like to market your interaction with your community. As most sites mark their relationship with Facebook and Twitter will a small icon, the MiTu Community also has a small icon that a user can employ.

How do people find my group on my Community?

If your question is how a person who is looking for your group finds you on your community, they need to just visit the community and input your group name in the Search bar at the top. Note: Based on the search keywords, the MiTu Community Service will show a list of all groups matching the keyword. So it is necessary you provide them the exact name of the group, for them to be able to find the group. (Also your group needs to be a Public group for subscribers to see your group in the Search results.)

If your question is about how subscribers who do not know about your group, but are prospective subscribers of your groups, find you. When a subscriber joins a community, we prompt them to input their information which includes their geographic location and their areas of interest. Based on this information they provide, the MiTu Community Service presents them with suggestions of groups that meet those criteria. This means you need to make the right selection at the 'Topic' section while creating a group. (To change this setting, refer to 'How do I update/change the group settings?' section.)

Do all subscribers within the group need to be a paying subscriber?

It is not necessary for a user to be a paying subscriber to join a group. Followers get to join any Public group and view content being shared within the group. Subscribers paying a monthly subscription are the ones who are allowed to interact (post, comment, like, etc.) within the group.

How do I filter access for subscribers to join my group?

Group owners have the option of setting up a questionnaire to filter users from joining their group. This questionnaire is presented to any subscriber who clicks on the join group link. Refer to the 'How to setup Questionnaire' section for more info.

How do I restrict access of subscribers into my group?

The MiTu Community Service provides tools for the group owners to restrict access to the groups: 
- To restrict people from finding your group through search - When setting up a group, you can uncheck the dialog box under the 'Public Group' section. This way you will restrict people to find you through the Search option in the Community. (Once this is selected Subscribers will have to be sent invites and arrive at your group through that invite) 
- In the 'Membership Type' section of the Group setting you can adjust the setting, so that users who want to join the group need to hit the join group link which will send a request to the group owner, for approving the new subscriber's request.

How do I update/change the group settings?

Only group owners are allowed to change the group setting. If you are the group owner, you will have to visit the Group home page and select 'Manage This Group' link next to the Group Name. The Group setting page that comes up gives you various tabs which gives you option to change the setting of that group.

How do I create a questionnaire for filtering access for subscribers who want to join my group?

Setting up Questionnaires can be done at two different stages. When setting up the account you will see a section called 'Membership Type' in which you need to choose the third option 'Prospective subscribers must complete questionnaire'. Once the group creation is completed, you can then access the 'Manage this Group' section and under the 'Membership Type' section you will see a link 'Manage Questions'. Selecting this will take you to a page where you are allowed to setup questions. All questions will provide a multiple choice answer option. You are by default given space to input two answer option for each question. To add/remove the number of answer fields you can click the '+' or '-' signs. Also the radio buttons next to each answer box lets you select the right answer. (Your question cannot have more than one correct answer) 
Note: If you setup more than one question, you also need to define the number of right answers the user needs to score, so as to 'pass' the questionnaire and obtain subscriber access to the group.

When are the subscribers billed for their subscription fee/ what is the billing cycle?

Subscribers choosing to join your group and pay a monthly subscription will be billed the amount immediately upon completing the subscription process and then every 1st of the month starting the following month from the next 1st of the month. As soon as they select the monthly subscription, they will have access to all functionality as that of a paying subscriber.

When do owners get paid the remuneration that is generated from the subscription fee?

Owners will be paid the 1st of the month, the month AFTER their subscribers make their payment. This may mean that payments will occur as soon as 28 days or as much as 62 days depending on the time of the month the subscriber set up their subscription.

What portion of the subscription fee goes to the Owner and what portion of it goes to the MiTu Community Service?

The following payment schedule will be followed by the MiTu Community Service for each subscription level for: 

  1. One Time Fee of $1 pays - Owner - $0.47 - MiTu Community Service $0.20 - PayPal $0.33
  2. One Time Fee of $5 pays - Owner - $3.55 - MiTu Community Service $1.00 - PayPal $0.45
  3. One Time Fee of $10 pays - Owner - $7.41 - MiTu Community Service $2.00 - PayPal $0.59
  4. Monthly level of $1 pays - Owner - $0.47 - MiTu Community Service $0.20 - PayPal $0.33
  5. Monthly level of $5 pays - Owner - $3.55 - MiTu Community Service $1.00 - PayPal $0.45
  6. Monthly level of $10 pays - Owner - $7.41 - MiTu Community Service $2.00 - PayPal $0.59
  7. Yearly level of $10 pays - Owner - $7.41 - MiTu Community Service $2.00 - PayPal $0.59
  8. Yearly level of $50 pays - Owner - $38.25 - MiTu Community Service $10.00 - PayPal $1.75
  9. Yearly level of $100 pays - Owner - $76.80 - MiTu Community Service $20.00 - PayPal $3.20

What are the channels of communication that the MiTu Community Service uses to reach out to subscribers?

Subscribers can choose to receive MiTu Community communications through Emails (We hope to have Text Messages in the near future).

Can subscribers restrict the communication from their MiTu Community Group?

Free Subscribers do not have any means of communication at this time, however paid subscription levels can control the communications coming from the MiTu Community Service group owners and subscribers. Visit the How do I manage my notifications for details. The features available on these levels is that users can setup email notifications on certain triggers. (e.g. Only receive a digest once a day, only receive notification when a post reaches certain number of Importants, etc.)

What details of a group owner/subscriber is shared with the MiTu Community Service Partners?

The MiTu Community Service does not actively share its Subscriber or Group information with any of it's for partners for marketing purposes.

How do I keep track of subscriptions in my groups?

All users of a group can view the group subscribers listing by selecting the 'Members' link in the left side menu of the home page.

How do I delete a group?

To delete a group you need to go to the group home page and select the 'Manage Your Group' link which is available next to the group name. You will only see this if you are the group owner. Once you are at the group setting page, you will see the Delete option as one of the tabs. You will need to provide your account password to complete this process. 
Note: If you delete a group, all subscriptions, blog entries and tautu activity information of the group will be lost permanently.

For how long does the MiTu Community Service retain my information once I delete my group?

When a group is deleted, all subscriptions, blog and tautu activity information is deleted immediately. However the group setting information is retained for 30 Days before it is completely deleted from our database. You will be allowed to reopen the group within this period to recover the group prior to being deleted. The MiTu Community Service does maintain backups for information and your information might reside in the backups for several months before it is completely deleted from our systems.

How long do I have to resurrect a group once I have deleted it?

You have 30 days from the date you choose to delete the group to resurrect it. Deleting groups means that all subscribers will be unsubscribed and all information on the Tautu Activity list or Blog data will be lost. Therefore if you are resurrecting the group, you will need to re-setup the subscriptions. Subscribers will have to be subscribed and will have to choose their subscription levels to be fully active again.

Note: If the 30 days pass from deleting your group you will not be able to resurrect the group.

How do I resurrect a group once I have deleted it?

To Resurrect a group that you have deleted in the past 30 Days, you will need to contact us at info@mitusis.com with your Account Email address and Group Name.

Payment Services

How secure is my financial information with my community?

With the MiTu Community Service we have dedicated a lot of resources to ensure the protection of our subscriber information. We have implemented various safeguards (like physical and electronic safeguards) and we remain as committed as ever and utilize proven technology to protect our user's personal information and privacy. With our Partner PayPal we have setup a relationship such that no financial information resides with the MiTu Community Service. PayPal retains all information and thus can ensure your transactions are safe.

What is the Payment methods allowed in the MiTu Community Service?

The MiTu Community Service accepts only Pay-pal payments from its subscribers at this time. We are in the process of adding many more payment options for the convenience of our users. For Group owners, they have the choice of receiving payments from the MiTu Community Service only via a check that we send out at this time.

Social Media

How do I integrate my MiTu Community Group with Facebook?

To integrate Facebook into your Group, first log into you MiTu Community Service and select your group. Then log into Facebook, make sure you have the right account, and setup your group in Facebook. Then from the Group Management page select the Social Media link. From there you will be able to connect to Facebook and select the group that you want to connect with or select your own home page as the default. Now go to the home Tautu activity page and type in a test message and select Facebook to post and post your comment. (When testing remember to refresh your Facebook account to see the changes.)

How do I integrate my MiTu Community Group with Twitter?

To integrate Twitter into your Group, first log into your MiTu Community Service and select your group. Then log into Twitter, make sure you have the right account. Then from the Group Management page select the Social Media link. From there you will be able to connect to Twitter. Now go to the home Tautu activity page and type in a test message and select Twitter to post and post your comment. (When testing remember to refresh your Twitter account to see the changes.)

Security

How do I keep my MiTu Community account, personas and groups secure?

The best method to keep your account, personas and groups secure is to use a password that people cannot guess. The MiTu Community Service Team strongly supports users use passwords that are not easy to guess and have at a minimum of 8 to 12 characters with a mix of alpha and numeral combinations. Additionally, change your password every 30-60 days to ensure that your account cannot be compromised. Finally, keep a secure virus tool running on your desktop or mobile phone to ensure that no program is capturing your passwords.